Order Cancellations, Returns and Refunds
Order Cancellation
After customers confirm their order and complete payment on the website https://hsfurmall.com, our staff will contact them to confirm the order and schedule delivery. If confirmation from our staff has not yet been received, the order is considered incomplete.
Order Cancellation
1. Cancellation by https://hsfurmall.com may occur if the product is no longer available, the promotion has ended, the product has been discontinued, the product cannot be delivered, the website system malfunctions, or the customer cannot be contacted.
1.1 Refund to the customer's bank account within 7–15 days after the company confirms receipt of the return.
1.2 Refund to the credit/debit card used for payment. The processing time depends on each bank's procedures.
• Refund to acredit card within 7–15 business days*
• Refund to adebit card within 30–45 business days*
Products for Which Orders Cannot Be Cancelled
- Products that have already been delivered. Please inspect the product immediately upon receipt. If the received product is defective, the customer may request a replacement. Once the buyer has inspected and signed for the product, it cannot be exchanged or returned under any circumstances.
- Custom-made products, built-in products, and semi-built-in products cannot be cancelled.
Contact our staff via LINE: @hsfur
Product Returns and Refunds
If you encounter any issues with the product, please prepare proof of payment to provide to our staff for verification.
Procedure (Please inspect the product immediately upon receipt)
Report a product return and refund via LINE: @hsfur or at admin1@hsfurmall.com
Monday–Saturday, 8:30 a.m.–5:00 p.m. (closed Sundays and public holidays). For more details, contact our Call Center at 082-181-1813. Provide details of the product issue and send photos of the defective product to our staff via LINE.
Product Claim Processing Time
- For products within the 7-day return/exchange period, processing takes approximately 7–14 business days.
- For products whose warranty period has expired, repairs take approximately 15–30 business days and incur an additional charge.