Product Warranty Policy

Product Warranty Terms and Conditions
   • Product warranty is subject to the company's terms and conditions. The warranty period begins on the date the product is delivered. 

   • An on-site service fee will apply if the product is out of warranty or has no warranty. The fee starts at 1,000 baht.

   • The warranty does not cover service fees, transportation costs, moving costs, or travel expenses for on-site service.

   • In the event of damage where the company cannot provide the same material or part for repair or replacement within the repair period, the company reserves the right to provide a substitute material of equivalent quality and standards.

   • If the company determines that your product is covered by the warranty, the company reserves the right to replace parts, repair the product, or take other appropriate action. No refunds will be issued under any circumstances. If the product is part of a set and one part is damaged, the company reserves the right to replace only the damaged part.

   • If your product has been repaired or had parts replaced, the product warranty period remains in effect from the original delivery date and will not be extended from the date of repair.

   • The company reserves the right to determine and decide whether a product is covered by the warranty. The company's decision is final.

   • Product relocation is not covered by the product warranty.

   • The company reserves the right to provide warranty coverage only for products located in Thailand.

   • This warranty does not cover damage caused by careless use.

   • This warranty does not cover minor differences between product images on the website, posters, brochures, flyers, catalogs, or other company media and the actual product received.

Warranty for Various Product Types

    • Sofas
o Sofa frame warranty: 3 years
o For all custom-sized sofas with special specifications, the warranty covers the sofa frame only.
o The company reserves the right to refuse refunds and product returns under any circumstances. Warranty terms and conditions are subject to change without prior notice.

    • Marble and Glass
o The company reserves the right to provide warranty coverage only after the customer has signed to accept the product.
o If the customer has not yet signed to accept the product but it is damaged or broken during installation, the company will replace the product.

    • Iron, Stainless Steel, and Aluminum
o Only structural damage (broken, bent, or rusted) is covered. Customers may request a product replacement or return immediately upon delivery. Once the customer has inspected and accepted the product, no exchanges or returns will be permitted under any circumstances. (For custom-made products, the structural warranty is 1 year.)