Shipping Policy

Shipping Policy

For furniture items  

  • Free delivery and installation in Bangkok and the surrounding area with a minimum purchase of 5,000 baht
  • Period:May 1, 2022 - May 31, 2022 only!

(The delivery and installation service terms and conditions apply only toHS Group furniture. Consignment products and home décor items are not included in this promotion.)

  • After payment is made through the system, our staff will confirm the delivery date via the mobile phone number or email address you provided.
  • If you need to reschedule the delivery and installation date or encounter any product quality issues, please contact us at
    • Line: @hsfur
    • Phone: 082-181-1813 Monday – Saturday (excluding holidays), 9:00 a.m. - 6:30 p.m.
  • Delivery and installation services may incur additional charges in the following cases:
    • For delivery and installation in condominiums or buildings without a freight elevator or if the product cannot fit in the elevator, our staff will carry the product up the stairs. Free delivery to floors 1-5; for floors above 5, an additional charge of 200 baht per floor will apply (starting from the floor where the delivery vehicle cannot access).


For pre-ordered, made-to-order, and built-in products  delivery and installation services, these products will take longer than usual to deliver or receive.

  • After payment is made, our staff will provide an estimated delivery date via the mobile phone number or email address you provided.
  • We reserve the right to cancel orders for these products.
  • For made-to-order or built-in products, installation may take longer than usual depending on the area size and the number of products.
  • If you need to reschedule the delivery and installation date or encounter any product quality issues, please contact us at
    • Line: @hsfur
    • Phone: 082-181-1813 Monday – Saturday (excluding holidays), 9:00 a.m. - 6:30 p.m.
  • Delivery and installation services may incur additional charges in the following cases:
    • For delivery and installation in condominiums or buildings without a freight elevator or if the product cannot fit in the elevator, our staff will carry the product up the stairs. Free delivery to floors 1-5; for floors above 5, an additional charge of 200 baht per floor will apply (starting from the floor where the delivery vehicle cannot access).

Note : We reserve the right to change the delivery service terms and conditions without prior notice.